We believe in being open and transparent with our practices.
An LED FAQ for Your Most Common Questions
Q: How quickly do orders ship?
A: Stock material ships within 7-10 days normally, 4-6 weeks for large or special need orders.
Q: Where are you located?
A: We are located at 167 Market Street, Pillow, PA 17080
Q: What are your hours of operation?
A: Monday through Friday, 9AM to 5PM, Eastern time. Closed Holidays
Q: What are the advantages of LED retrofit kits?
A: Our LED retrofit kits have been designed to be easy to install and offer cost-saving performance. They have a cooler operating temperature which gives the units a longer lifespan and reduced energy consumption.
Q: Is your product made in the US?
A: Our product components are sourced overseas. We are currently working on an American facility.
Take advantage of our lighting solution expertise
Find the answers to some of your simplest questions.
Our LED Lighting Advantages
Q: Why are we better than LED tubes?
A: In lighting solutions, heat has always been the biggest enemy of longevity and efficiency. The internal air temp of Optilumen’s retrofitted fixture is 30 degrees cooler, on average, than LED tubes. The rated lifespans on our retrofitted LEDs are 4 times longer, on average, than LED tubes.
Get to Know the Intricacies of Our Services and Products.
Q: What does linear mean?
A: A linear lamp is one that uses a single tube of various lengths. These include the most popular fluorescent T8 style lamps.
Q: How can I make a claim?
A: Contact us and request a claim form to be filled out for quick response product replacement for qualified claims.
Q: My fixture does not have a lens, is there a cover available for your kits?
A: Yes, Optilumen offers clear and frosted lens covers for our strips.
LNS-2F 2′ frosted lens
LNS-2C 2′ clear lens
LNS-4F 4′ frosted lens
LNS-4C 4′ frosted lens
Q: Is my retrofit kit dimmable?
A: Our standard kit does not come with phase dimming built in. We offer 0-10v and triac dimming options but must be purchased that way.
Q: Where can I buy your retrofit kits?
A: We are nationally carried, please let us know where your at and we will direct you to the closest location. If we do not have any distribution set up near you, we can work with any electrical distributor and select retailers in your region.
Q: Why does your lumens seem so low compared to my LED tubes you replace?
A: Our LED strips are tested differently. LED tubes are tested in a sphere were every lumen in every direction in 360° around the lamp is measured. Our kits are tested in situation (inside a troffer with a prismatic lens) and you are getting a delivered lumen result. Our 5459 lumen RKT2418 kit outperformed 4x 1800 lumen LED tubes (7200 total lumens).
Let’s Get Into the Details of Our Products
Q: Do you make an 8-foot strip?
A: No, but we can retrofit an 8-foot fixture easily with two of our strips. These can be cut for other lengths as well.
Q: What’s the difference between the RKT and RKS?
A: Our RKT is a premium version of our retrofit offering slightly higher performance, components, and extended 10-year warranty. Our RKS series uses the same methods, but with an economy structure of the build that reduces costs. Covered by a 7-year warranty.
Q: What’s the drifference between the RKS and RKL?
A: The RKS and RKL are built with the same core components and will operate the same side by side. The difference is in the listing and testing of these builds. The RKS is considered a linear retrofit, and the RKL is considered a linear ambient.
Q: Do you offer an emergency backup unit?
A: Yes, we offer an 8w and 16w unit to pair with our kits to give the required light for 90+ min after a power failure.
Q: How long has Optilumen been in business?
A: Optilumen founders operated as an ESCO before the incorporation of the Optilumen Brand in 2011.
Q: If my driver/kit isn’t working, is it covered under warranty?
A: In most situations our product is warrantied. Please have the purchase order and a close-up picture of the product’s label handy so one of our reps’ can assist you.
Q: What doe DLC mean?
A: DLC stands for Design Lights Consortium, a database of eligible lighting products that energy companies use to qualify user rebates.
Q: What type of dimmers do you recommend for your kits?
A: Our drivers are made to the specific requirements of the industry standard. Any manufacturer complying with the specification should work. Note: 0-10V Commercial dimmers and TRIAC forward phase dimming are the technologies we offer.
Everything You Need to Know About Optilumen Products
Q: What does your warranty cover?
A: Warranties are product specific in duration and cover replacement for defective product.
Q: How does Optilumen report lumen production on it’s data?
A: Optilumen reports the testing results from DLC’s website. Our test results are done in situation, instead of raw lumens that LED tubes use to represent their numbers.
Q: Does Optilumen have a minimum order amount?
A: Qualified account holders enjoy no minimum order and qualify for freight allowed on order $1500 or more.
Q: What makes Optilumen retrofits better than LED tubes?
A: Simply put, we make a product that lasts 4x longer, installs quicker, and uses less energy than the LED tubes.
Q: Does Optilumen offer direct sales to consumers?
A: Optilumen relies on our network of retailers, wholesale suppliers, and large scale contractors to service these end users. Contact us today so we can find one near you!