We believe in being open and transparent with our practices.
Get to Know the Intricacies of Our Services and Products.
Q: What does linear mean?
A: A linear lamp is one that uses a single tube of various lengths. These include the most popular fluorescent T8 style lamps.
Q: How can I make a claim?
A: Contact us and request a claim form to be filled out for quick response product replacement for qualified claims.
Q: My fixture does not have a lens, is there a cover available for your kits?
A: Yes, Optilumen offers clear and frosted lens covers for our strips.
LNS-2F 2′ frosted lens
LNS-2C 2′ clear lens
LNS-4F 4′ frosted lens
LNS-4C 4′ frosted lens
Q: Is my retrofit kit dimmable?
A: Our standard kit does not come with phase dimming built in. We offer 0-10v and triac dimming options but must be purchased that way.
Q: Where can I buy your retrofit kits?
A: We are nationally carried, please let us know where your at and we will direct you to the closest location. If we do not have any distribution set up near you, we can work with any electrical distributor and select retailers in your region.
Q: Why does your lumens seem so low compared to my LED tubes you replace?
A: Our LED strips are tested differently. LED tubes are tested in a sphere were every lumen in every direction in 360° around the lamp is measured. Our kits are tested in situation (inside a troffer with a prismatic lens) and you are getting a delivered lumen result. Our 5459 lumen RKT2418 kit outperformed 4x 1800 lumen LED tubes (7200 total lumens).
Everything You Need to Know About Optilumen Products
Q: What does your warranty cover?
A: Warranties are product specific in duration and cover replacement for defective product.
Q: How does Optilumen report lumen production on it’s data?
A: Optilumen reports the testing results from DLC’s website. Our test results are done in situation, instead of raw lumens that LED tubes use to represent their numbers.
Q: Does Optilumen have a minimum order amount?
A: Qualified account holders enjoy no minimum order and qualify for freight allowed on order $1500 or more.
Q: What makes Optilumen retrofits better than LED tubes?
A: Simply put, we make a product that lasts 4x longer, installs quicker, and uses less energy than the LED tubes.
Q: Does Optilumen offer direct sales to consumers?
A: Optilumen relies on our network of retailers, wholesale suppliers, and large scale contractors to service these end users. Contact us today so we can find one near you!