Ask Us Anything
We believe in being open and transparent
with our practices.
On this page, we’ve attempted to answer many questions you might have about Optilumen and LED lighting. But if there’s something we missed, please contact us. We’d love to hear from you!
General Information
Where are you located?
Our shipping and receiving facility is located at 167 Market Street, Pillow, PA 17080.
What are your operating hours?
We’re open Monday through Friday, 9AM to 5PM EST (closed holidays).
How quickly do orders ship?
Stock material normally ships within 2-3 days. Expect 4-6 weeks for large projects or custom orders.
Are your products made in the US?
Our product components are sourced overseas, with final assembly/packaging completed at our PA facility
How long has Optilumen been in business?
Optilumen founders operated as an ESCO before the incorporation of the Optilumen Brand in 2011.
Product Details
What are the advantages of LED retrofit kits?
Our LED retrofit kits have been designed to be easy to install and offer the most efficient performance. Due to Optilumen’s superior thermal management system, our kits have much cooler operating temperatures which results in much longer lifespan and reduced energy consumption.
Why are Optilumen’s products better than LED tubes?
In lighting solutions, and particularly with LEDs, heat has always been the biggest enemy of longevity and efficiency. The internal air temp of Optilumen’s retrofitted fixture is 30 degrees cooler, on average, than LED tubes. The rated lifespans on our retrofitted LEDs are 4 times longer, on average, than LED tubes.
Simply put, we make a product that lasts 4x longer, installs quicker, and uses less energy than LED tubes.
What does linear mean?
A linear lamp is one that uses fluorescent or LED tubes of various lengths. These include the most popular fluorescent T8 style lamps.
If my driver/kit isn’t working, is it covered under warranty?
In most situations our product is warrantied for 7 or 10 years, the longest in the industry. Please have the purchase order and a close-up picture of the product’s label handy so one of our reps can assist you.
My fixture does not have a lens. Is there a cover available for our strips?
Yes, Optilumen offers clear and frosted lens covers for our strips. Part #s:
LNS-2F 2′ frosted lens
LNS-2C 2′ clear lens
LNS-4F 4′ frosted lens
LNS-4C 4′ frosted lens
Is my retrofit kit dimmable?
All Optilumen retrofit kits have 0-10v dimming built in. Our RKT kit offers 4 different styles of dimming as standard. Triac dimming drivers are available. These special drivers allow our kits to be dimmed using a standard phase-cut hosehold style dimmer switch.
Do you make an 8-foot strip?
No, rather than using a bulky 8′ strip, we simply use two 4′ strips end to end to retrofit an 8-foot fixture. These strips can also be cut for other lengths as well.
What’s the difference between RKT and RKS?
Our RKT is a premium version of our retrofit offering 3 power selectable (20, 30 or 40 watts), 3 CCT selectable strips (3000K, 4000K or 5000K), double isolated flicker free driver, extreme low RF emmission, extreme hi PF, and an extended 10-year replacement warranty.
Our RKS series shares much of the same high quality components, but with an economy structure of the build that reduces costs. RKS drivers are static power, and are available 20, 25, 30, 40 and 50 watt versions, and strips are also static with choices being 3000K, 4000K and 5000K as well as other colors available as special order. RKS kits are covered by a 7-year replacement warranty.
What’s the difference between RKS and RKL?
The RKS and RKL are built with the same core components and will operate the same side by side. The difference is in the listing and testing of these builds. The RKS is considered a linear retrofit, and the RKL is considered a linear ambient luminaire.
Do you offer an emergency backup unit?
Yes, we offer an 8w and 16w unit to pair with our kits to give the required light for 90+ min after a power failure.
What does DLC mean?
DLC stands for Design Lights Consortium, a database of eligible lighting products that energy companies use to qualify user rebates.
What type of dimmers do you recommend for your kits?
Our drivers are made to the specific requirements of the industry standard. Any manufacturer complying with the specification should work. 0-10V Commercial dimmers and TRIAC phase-cut dimming are the technologies we offer.
Our Process and Policies
What does your warranty cover?
Warranties are product specific in duration and cover replacement for defective product.
How does Optilumen report lumen production on its data?
Optilumen reports the testing results from DLC’s website. Our test results are done in situation, instead of raw lumens that LED tubes use to represent their numbers.
Does Optilumen have a minimum order amount?
Qualified account holders enjoy no minimum order, and qualify for freight allowed on all orders of $2,000 or more.
Does Optilumen offer direct sales to consumers?
Optilumen relies on our network of retailers, wholesale suppliers, and large scale contractors to service these end users. Contact us today so we can find one near you!